Afotusɛm ntiantia
- Lead with warmth before showing skill.
- Keep every small promise you make.
- Thank the honesty before the mistake.
Taa wɔ obi wɔ kuw biara mu. Ɛnyɛ onipa a ɔteam denneenen, na ɛnyɛ daa onipa a ɔkyɛ kɛse. Sɛ biribi kɔ bɔne a, nnipa kakra dane wɔn ti hwɛ ɔno fa a obiara nsii gyinaeɛ sɛ ɛnyɛ saa. Wɔde asɛmmisa kɔ ne hɔ. Nkra a ɛhaw obi ba ne inbox mu kane. Nnipa te nka sɛ wɔn ho yɛ wɔn fɛ kakra ɛberɛ a saa onipa no wɔ dan no mu.
Ebia woahwɛ obi a ɔyɛ saa na woabisa wo ho sɛ ɛyɛɛ dɛn. Ebia woankasa na woadane saa onipa no, na wonnim sɛnea ɛyɛeɛ. Ɔkwan biara so no, adeɛ a wɔwɔ no nyɛ ahohoɔden, na ɛnyɛ dibea. Ɛyɛ ahotosoɔ. Na ahotosoɔ no, wɔde nneɛma a wubetumi asua sɛnea wɔyɛ ankasa na ɛsi.
Yei ho hia kɛse ansa na wunya tumi a wɔahyɛ wo da, ɛfiri sɛ saa berɛ no ara na ɛsɛ sɛ wonya nkɛntɛnso wɔ nnwuma so na ɛnyɛ sɛ wɔde bɛhyɛ wo nsa. Adwumakuw nhyehyɛeɛ krataa no yɛ brɛoo. Nnipa adwene yɛ ntɛm. Wɔrehwɛ wo dada ansa na wɔde dibea bi hyɛ wo nsa.
Deɛ nnipa rekenkan wɔ wo mu
Sɛ yɛne obi foforɔ hyia a, yɛyɛ nhwehwɛmu mmienu ntɛm ara. Baako yɛ bɛyɛ: saa onipa yi betumi ahu me yiyedi anaa? Deɛ ɛka ho no ne: saa onipa yi betumi ayɛ adeɛ no ankasa anaa? Nhwehwɛmufoɔ frɛ yeinom ɔdɔ ne tumi, na mfeɛ pii a ɔman mu nhumufoɔ adwene kyerɛ sɛ yebu obiara bɛyɛ atɛn wɔ saa nsɛm mmienu no so.
Yei ne fa a ɛyɛ nwanwa. Yɛkenkan ɔdɔ kane, na yɛma no mu duru kɛse. Wɔ Harvard Business Review krataa bi a wɔfrɛ no "Connect, Then Lead" mu no, Amy Cuddy ne ne mfɛfoɔ atwerɛfoɔ kyerɛ nhwehwɛmu pii a ɛkyerɛ sɛ ɔdɔ, na ɛnyɛ ahoɔden, ne ɛkwan a nkɛntɛnso nam so kɔ. Nnipa si gyinaeɛ sɛ wɔbɛgye wo adi anaa ansa na wɔasi gyinaeɛ sɛ wowɔ tumi anaa. Sɛ ahotosoɔ no wɔ hɔ a, wo tumi kenkan sɛ akyɛdeɛ. Sɛ ɛnni hɔ a, saa tumi koro no betumi akenkan sɛ ahunahuna.
Yei sesa afotuo a yɛtaa ma no nhyehyɛeɛ. Yɛn mu dodoɔ no ara, titiriw mfiase no, yɛbɔ mmɔden den sɛ yɛbɛkyerɛ sɛ yɛyɛ anyansafoɔ na yɛ ho wɔ mfasoɔ. Mfasoɔ deɛ, aane. Nanso sɛ wode anyansasɛm ne nimdeɛ di kan ɛberɛ a wode wo ho kyerɛ sɛ wo ho yɛ nwunu anaa wopɛ wo nko ara wo yiyedi a, nnipa twe wɔn ho firi wo ho mpo a wɔbu wo. Ɔkwan a ɛyɛ pintinn no kɔ ɔfa baako. Kyerɛ nnipa sɛ wowɔ wɔn afa ampa, na wɔbɛgye wo tumi ato mu.
Nneɛma mmiɛnsa a wɔde yɛ ahotosoɔ
Frances Frei ne Anne Morriss, a wɔsua yei wɔ Harvard no, ka sɛ ahotosoɔ gyina nnyinasoɔ mmiɛnsa so. Nnipa de wɔn ho to wo so ɛberɛ a wɔte nka sɛ wo ankasa na worepue, ɛberɛ a wɔwɔ gyidie wɔ w'atemmuo mu, ne ɛberɛ a wɔgye di sɛ wodwene wɔn ho. Wɔfrɛ yeinom nokwasɛm, nyansa, ne ayamhyehyeɛ. Sɛ ahotosoɔ bubu a, mpɛn pii wubetumi ahwɛ ahu sɛ emu baako awoso.
Ɛno yɛ nhwehwɛmu a mfasoɔ wɔ so, ɛfiri sɛ ɛkyerɛ wo baabi a wode bɛhwɛ ɛberɛ a biribi nyɛ yie.
- Nokwasɛm ne sɛ nnipa te nka sɛ wɔrenya wo ankasa, na ɛnyɛ agorɔ. Ano aduru no nyɛ sɛ wobɛka wo ho nsɛm pii. Ɛyɛ sɛ wugyae wo suban hwɛsoɔ den dodo a ɛmma biribi a ɛyɛ ankasa mpue.
- Nyansa ne sɛ nnipa de wɔn ho to w'adwennwene ne wo tumi a wode yɛ adeɛ so anaa. Sɛ yei ne baabi a ɛyɛ mmerɛ a, mpɛn pii ɛnyɛ sɛ woadi mfomsoɔ na mmom sɛnea woka w'adwene kyerɛ. Ka asɛmtitire no kane, na afei amma no.
- Ayamhyehyeɛ ne sɛ nnipa gye di sɛ woreyɛ aso ma wɔn na ɛnyɛ wo nko ara. Yei na ɛtaa woso wɔ nhyɛsoɔ ase, ɛfiri sɛ ahohiahia twe yɛn adwene kɔ yɛn ankasa so.
Ɛho nhia sɛ wonya ne mmiɛnsa nyinaa wɔ ne soro. Ɛsɛ sɛ wonya wɔn mu biara a ɛredi nkogu wɔ baabi a ɛda adi.
Ahotosoɔdie yɛ adwuma komm no
Bisa nnipa onipa a wɔde wɔn ho to no so ampa wɔ adwuma mu a, wɔntaa nka onipa a ɔyɛ nyansafoɔ ho asɛm. Wɔka onipa a ɔyɛ deɛ ɔkaeɛ sɛ ɔbɛyɛ ho asɛm. Onipa a obua nkra. Onipa a ɔba sɛ ɔbɛyɛ saa ara wɔ da bɔne mu sɛnea ɔyɛ wɔ da pa mu.
Ahotosoɔdie nni anuonyam na ɛboɔ. Ɛberɛ biara a wo nneyɛeɛ ne wo nsɛm hyia mu a, woto kakra gu. Nnipa gyae sɛ wɔbɛdwene wo ho, na saa adwennwene a wɔremma no yɛ akyɛdeɛ ankasa. Ɛgye wɔn adwene firi mu ma adwuma na ɛnyɛ wo ho hwɛ.
Deɛ ɛyɛ adwuma mu no yɛ ketewa na ɛyɛ mmrɛ kakra:
- Hyɛ bɔ kakra sen sɛnea wo werɛ pɛ, na di deɛ wohyɛ bɔ no so.
- Sɛ worentumi nyɛ biribi a, ka no ntɛm, ansa na obi atu wo akyi.
- To wo nsɛm ano. "Mawie, ɛni" ne "Mantumi ankɔ yei ho, ɛni baabi a ɛda" nyinaa yɛ ahotosoɔ. Komm sɛe no.
- Yɛ onipa korɔ no ara wɔ adan ahodoɔ mu. Nnipa toto nsɛm, na pintinnyɛ na ɛma wɔtumi yɛ saa.
Ɛno biara nhia talant. Ɛhia ɔhwɛ, a wɔsane yɛ no. Bosome pii akyi ɛdane din komm, na din yɛ ahotosoɔ a afoforɔ akyekye ama wo ɛberɛ a na wonrehwɛ.
Ma ɛnyɛ asomdwoeɛ sɛ wɔbɛba wo nkyɛn
Ɛwɔ deɛ enti a nnipa bi dane afoforɔ a wɔde wɔn haw ba wɔn hɔ ntɛm, ɛberɛ a afoforɔ ho deɛ, haw da hɔ kɔsi sɛ ɛbɛpae. Nsonsonoeɛ no wɔ din. Amy Edmondson, ɔbenfoɔ wɔ Harvard Business School, de mfeɛ pii suaa deɛ ɔfrɛ no adwene mu ahobammɔ, adwene a yɛnyinaa kura sɛ wubetumi abisa asɛm, agye mfomsoɔ atom, anaa woapagya ɔhaw a wɔmma woante nka sɛ wonyɛ hwee.
Ne nhwehwɛmu daa biribi a ɛyɛ nwanwa adi. Akuw a wɔkaa mfomsoɔ pii no nyɛ akuw bɔne. Mpɛn pii na wɔyɛ deɛ ɛyɛ pa. Ɛnyɛ sɛ wɔyɛ mfomsoɔ pii, na mmom ɛfiri sɛ wɔtee nka sɛ ahobammɔ wɔ hɔ a wɔde bɛda no adi sen sɛ wɔde bɛsie. Wɔ akuw a ahotosoɔ sua wɔ mu no, na mfomsoɔ no rekɔ so ara. Ɛkɔ so hintaeɛ kɛkɛ kɔsii sɛ ɛboɔ yɛɛ den.
Woyɛ saa ahobammɔ no wɔ sɛnea wuyi w'ano wɔ sɛkan mmiɛnsa a edi kan akyi a obi de asɛm bɔne anaa asɛmmisa a ɛyɛ kwaseasɛm aba wo hɔ mu. Sɛ wopɛ sɛ wuhu sen sɛ wo bo fu, sɛ woka "ɛyɛ sɛ wopagyaa" sen sɛ "ɛyɛɛ dɛn na yei sii," a, wodane onipa a nnipa ba wo hɔ ntɛm. Saa ntɛm yi na ɛyɛ deɛ wɔde wɔn ho to obi so ankasa no fa kɛse.
Nneɛma kakra a ɛkyekye no:
- Sɛ obi gye mfomsoɔ atom a, bua nokwaredie no ansa na woabua mfomsoɔ no.
- Bisa nsɛm ankasa na ma w'ankasa wo nnimnim no nna adi. Ɛma obiara kwan.
- Gye wo ankasa wo mfomsoɔ atom prɛko. "Meyɛɛ no mfomsoɔ, ɛni deɛ meresesa" yɛ kasamu a ɛkyekye ahotosoɔ kɛse a ɛwɔ hɔ.
Edmondson hwɛ adeɛ baako yie, na ɛfata sɛ yɛsane ka. Ahobammɔ nyɛ mmerɛyɛ. Ɛnyɛ sɛ woberɛ gyinapɛn ase anaa woyɛ ayɛmyɛm berɛ biara. Ɛyɛ sɛ wode gyinapɛn a ɛkorɔn ne ahofadie a wode ka nokware fa sɛnea adwuma no rekɔ ankasa ho bom. Nnipa hwɛ wɔn a wokura ne mmienu nyinaa mu no so.
Ɔdɔ a wonhwere wo dua
Ɔhaw a ɛfata, sɛ wokenkan yeinom nyinaa a, ne sɛ wobɛdane obi a wɔbɔ wo pia. Worenyɛ saa, sɛ wokura nsonsonoeɛ baako mu yie a. Ɔdɔ a wowɔ no fa sɛnea wone nnipa di. Gyinapɛn a wowɔ no fa deɛ wohwɛ kwan firi adwuma no hɔ. Ɛno ne ɛno nko ho. Nnipa a wɔde wɔn ho to wɔn so kɛse a wonim no, mpɛn pii wɔyɛ ayamyeɛ na ɛyɛ den sɛ wɔbɛdaadaa wɔn berɛ koro mu.
Deɛ ɛsɛe ahotosoɔ no nyɛ akasakasa. Ɛyɛ sɛ wonim deɛ ɛbɛba ho, anaa woma ɛyɛ ankasa ho asɛm. Wubetumi akura gyinabea a emu yɛ den na woasane ayɛ onipa a obi pɛ sɛ ɔwɔ dan no mu ɛberɛ a nneɛma akyea, sɛ ɛyɛ sɛ ɛho nhia da sɛ wɔbɛdwene sɛ wobu wɔn anaa. Ne adwene no nni asɛm, gyina onipa no afa pefee.
Kɔkɔbɔ a ɛyɛ brɛoo
Ɛwɔ ɔkwan a wobɛyɛ onipa a wɔde wɔn ho to wo so a brɛoo so ɛdane sɛ wosoa obiara. Sɛ wuhu sɛ nnipa ba wo hɔ sɛ wɔde bɛto wo so nkutoo, sɛ wuntumi nka "daabi," sɛ wo ankasa w'adwuma ne w'ahomegyeɛ kɔ so yɛ deɛ afoforɔ ahohiahia di a, ɛfata sɛ wohyɛ no nsɔ. Ahotosoɔ a wɔde to wo so ɛsɛ sɛ ɛtrɛw wo nkwa mu, na ɛnyɛ sɛ ɛsɛe no. Yei a emu yɛ den no fa ahyeɛ pa ka ho. "Mentumi nnye yei seesei" yɛ asɛm a nnipa a wɔde wɔn ho to wɔn so ka mpɛn pii, na ɛnntumi mma ahotosoɔ no nyera.
Na sɛ adesoa a woresoa no afiti aseɛ ate sɛ deɛ ɛboro berɛ a adwuma dɔɔso so, sɛ ɛrekɔ wo nna mu anaa wo suban mu anaa nnipa a wodɔ wɔn mu a, ɛno nyɛ akannidie ho haw a wode tumi bɛfa mu. Ɛno yɛ berɛ a wode ne dɔkota anaa adwenemuhaw ho ɔkamfo bɛkasa. Wo ho hwɛsoɔ yɛ deɛ ɛma wobɛyɛ obi a afoforɔ kɔ so de wɔn ho to so no fa.
Nnipa a afoforɔ hwɛ wɔn so no, wɔanyi wɔn. Wɔdaneeɛ saa, bɔ a wodi so baako ne nneyɛeɛ a ɛyɛ pintinn baako berɛ biara, mpɛn pii ansa na obi rehwɛ wɔn yie. Wubetumi afiti aseɛ ɛnnɛ, wɔ nkra a edi hɔ a wobɛbua ne onipa a edi hɔ a ɔde biribi a emu yɛ den bɛba wo hɔ no mu.
Nsɛm a ɛfiri
- Harvard Business Review, Connect, Then Lead (Amy J.C. Cuddy, Matthew Kohut, John Neffinger)
- Harvard Business Review, Begin with Trust (Frances X. Frei and Anne Morriss)
- TED, Amy C. Edmondson, speaker profile on psychological safety