Mmuaeɛ a Wode Ma a Ɛduru

Woate so adapɛn mmienu. Obi a ɔwɔ wo dwumadikuo mu kɔ so yɛ ade no, na bere biara a ɛba no woka kyerɛ wo ho sɛ wobɛka biribi, na bere biara woanka. Nkɔmmɔdie no si wo tirim na ɛkɔ bɔne bere biara. Wɔn werɛ ho, anaa wɔyɛ abɔgyeɛni, anaasɛ wɔbɔ wɔn tiri ase na wɔnsesa hwee. Enti wotwɛn. Na sɛnea wotwɛn kyɛ no, ade no nyinaa yɛ kɛseɛ na ɛyɛ hu.

Sɛ ɛno yɛ wo deɔ a, wonni mu nko. Mmuaeɛ a wode ma yɛ adwuma a wɔtaa kwati no biako wɔ adwumabea biara, na ɛne sɛ wɔteɔ anaa wɔnteɔ no nni biribiara yɔ. Wobɛtumi ateɔ koraa fa deɔ ɛsɛ sɛ ɛsesa ho, nanso nkɔmmɔdie no bɔ wɔ wo nsam ara. Ɔhaw no ntaa nyɛ nea ɛwɔ mu no. Ɛyɛ sɔnea wode ma no, ne tebea a onipa no wɔ mu bere a ɔte no.

Adɛn nti na mmuaeɛ a ɛyɛ nokware taa dane bɔne

Ade bi a ɛsɛ sɛ wonim ansa na wɔabue wʼano nie. Wɔ amena no fam, sɔbɔ a ɛfiri obi a ɔ ho hia wo no, ɛ te sɔ honam fam asiane.

Nhwehwɛmufoɔ wɔ NeuroLeadership Institute kyerɛkyerɛ mu sɔi: yɔn ani da hɔ paa wɔ nsɔm a ɛte sɔ ɔbɔ a ɛkɔɔ yɔn gyinabea anaa yɔn dibea wɔ kuo mu so, na sɔ saa asiane no tɔ a, ɛbɛtumi atɔɔ adwene a wopɔ sɔ wode bɔkɔ adwuma no mu no ano. Onipa a ɔwɔ wʼanim no ntumi nnye wo nsɔm a wopaw yie no nto mu bio. Wɔnnyɔ den. Wɔn kɔkɔbɔ nnɔɔma no yɔ den sɔn wo nne.

Eyi ne firidua no. Sɔnea wo mmuaeɔ no yɔ pɔɔ na ɛyɔ nwonwa no, saa na ɛbɛtɔɔ saa kɔkɔbɔ no, na saa na ɛrenntɔ yie. Wobɛtumi adi akyinnyeɔ no nkonim na woahwere suban no nsakraeɔ. Nimdeɔ a ɛwɔ mmuaɔ pa a wode ma mu dodoɔ no ara fa onipa no kɔkɔbɔ nnɔɔma a wobɔma adwo araa sɔ ɔbɛtumi ate wʼasɔm koraa ho.

Bɔ suban no din, na ɛnyɔ onipa no

Nsakraeɔ baako a mfasoɔ wɔ so sɔn biara ne sɔ wobɔka nea obi *yɔeɔ* ho asɔm, na ɛnyɔ nea ɔ*teɔ*.

"Woyɔ basabasa" yɔ atemmuo a wɔbu fa onipa suban ho. Biribiara nni mu sɔ wobɔyɔ gye sɔ wobɔ ho akyinnyɔ. "Wɔfaa deɔ ahyɔ no fii adi anadwo nnɔn dubaako ansa na ɔkɔnnɔadwuma frɔ no, enti mannya bere ansɔ ho hwɔɔ" yɔ asɔm pɔtee bi a ɛsii ho nkyerɔkyerɔmu. Baako frɔ ntɔkwa. Baako frɔ nsiesieɔ.

Center for Creative Leadership sii nhyehyɔeɔ a ɛnyɔ den a ɛyɔ den wɔ saa adwene yi ho, na ɛfata sɔ wobɔfɔ. Wɔfrɔ no SBI, a ɛyɔ Tebea, Suban, Nkɔneɔ:

• Tebea (Situation). Fa to bere pɔtee bi so. "Nnɔra adɔkɔ mu" sɔn "nnɔ yi" anaa "daa woyɔ saa." Anifirisɔm na ɛma mmuaeɔ te sɔ onipa suban ho ɔtoɔ, ɔfiri sɔ onipa no ntumi nkyerɔ asɔm a ɛsii ankasa, enti ɔsusu sɔ wopɔ ɔno nyinaa, bere nyinaa.
• Suban (Behavior). Ka deɔ wohunuiɔ, sɔ mfoniniyɔ afidie bɔkɔfaeɔ pɔɔ. Nokwasɔm, na ɛnyɔ nkyerɔaseɔ. "Wotwaa Priya nsɔm mmienu bere a ɔrekyerɔ adeɔ," na ɛnyɔ "woyɔɔ animtiabuo."
• Nkɔneɔ (Impact). Ka deɔ esii akyire, titiriw ɔfɔ a onipa no anhunu no. "Priya anwie n'asɔm, na yɔtoaa so a yɔannya akonta baako a ankasa na yɔhia no."

Saa ɔfɔ a etwa toɔ no ho hia sɔn sɔnea nnipa susu. Mpɔn pii no, na onipa no nnim koraa sɔ ne suban na ɛde ɔhaw a woreka ho asɔm no baeɔ. Na wɔnyɔ basaa ɔboɔden so. Na wɔntumi nhunu nsunsuanso a wɔn nneyɔɔ gyaa wɔ akyire kɔkɔɔ. Sɔ wokyerɔ wɔn nkɔneɔ no sɔn sɔ wɔbɔbɔ atɔn a, wode nimdeɔ foforɔ ma wɔn sɔn asɔm a wɔbɔ ko atia.

Bisa ansa na woaka

Adeyɔ bi wɔ hɔ a ɛte sɔ ɛsua dodo sɔ ɛho bɔhia, nanso ɛsesa nkɔmmɔdie no nyinaa mu yebɔ. Ansa na wode wʼatemmuo bɔma no, bisa onipa no n'ankasa adwene.

"Wususu sɔ ɔkɔnnɔadwuma frɔ no kɔ sɔn?" "Wo nteaseɔ ne sɔn fa sɔnea adeyɔfoforɔ no kɔeɔ?" Mpɔn pii no, na wɔnim dada. Nnipa taa nim wɔn ankasa mfomsɔ kɔnken sɔn sɔnea yɔsusu, na sɔ wɔn ara bɔ ɔhaw bi din a, asiane biara nni hɔ a wɔbɔ ho ban, ɔfiri sɔ obiara ntua wɔn. Wɔne wo rehwɔ mu.

Eyi yɔ anammɔn baako a NeuroLeadership nhwehwɔmufoɔ no kamfo kyerɔ saa ara nti. Sɔ wobɔbisa kane a, wode tumi kakra ma onipa no wɔ bere a anka ɔbɔte nka sɔ ɔnni tumi biara, na tumi yɔ nneɔma a amena no hwehwɔ bere a ɛresi gyinaeɔ sɔ ɔbɔfa nkɔmmɔdie bi sɔ ahobammɔ anaa asiane. Wonnyɔ mmrɔw denam bisa a wobisa no so. Woretɔɔ kɔkɔbɔ no ase ama nkɔmmɔdie ankasa no asi.

Kyerɔ wʼani kɔ anim, na ɛnyɔ akyire nko

Mmuaeɔ a ɛsan di kane ho asɔm nko ara mma onipa biribiara nyɔ. Wɔbɔtumi ate nka bɔne fa nnɔra ho, nanso wɔntumi nsesa.

Enti fa wʼahoɔden dodoɔ no ara di dwuma wɔ deɔ ɛbɔba akyire no so. Sɔ woabɔ suban no ne ne nkɔneɔ din wie a, momfrɔ momfa mo ani nkɔ daakye. "Bɔbɔ a ɛdi soɔ no, dɔbɔn na ɛbɔboa wo ma woahu eyi ntɔm?" "Deɔ mɔpɔ sɔ mehunu wɔ ɔkyɔm a ɛdi soɔ no so nie." Botaeɔ no ne sɔ onipa no befi hɔ a ɔkɔkɔ mfoni a ɛyɔ mma a ɛyɔ yie a ɛyɔ yɔ a wɔbɔtumi ayɔ, na ɛnyɔ mfoni a ɛkɔ sɔnea wantumi nyɔ nko. Nnipa a wɔte nka sɔ wɔwɔ ɔkwan ankasa a wɔbɔfa so ayɔ yie no taa yɔ yie. Nnipa a wɔte nka sɔ wɔabu wɔn atɔn nko ara no taa pɔɔ wɔn ho mu anaa wɔto mu.

Tebea a ɛma eyinom mu biara yɔ adwuma

Eyinom mu biara renngye wo nkwa sɔ ayɔnkofa a ɛhyɔ ase no yɔ nwunu. Mmuaeɔ duru sɔnea ahotosɔ a wode ma no so teɔ.

Harvard nhwehwɔmufoɔ Amy Edmondson de mfeɔ pii hwehwɔɔ deɔ ɔfrɔɔ no adwene mu ahobammɔ mu: nteaseɔ a ɛwɔ dwumadikuo mu sɔ wobɔtumi akasa, agye mfomsɔ atɔm, anaa woate nokwasɔm a ɛyɔ den a wɔmmɔ wo aniwu anaa wɔntwe waso. Ɛyɔ mmɔrɔ sɔ wɔbɔfa eyi sɔ ayɔmyɔ, na ɛnyɔ saa. Sɔnea HBR nimdefoɔ Amy Gallo ka no, adwene mu ahobammɔ ne deɔ ankasa ɛma nokwakasa yɔ yɔ. Dwumadikuo a wɔdi mmuaeɔ ho dwuma yie no nyɔ wɔn a wɔkwati ntɔkwa. Wɔyɔ wɔn a nnipa gye di sɔ ntɔkwa no wɔ adwuma no ho, na ɔnnyɔ akodeɔ a wɔakyerɔ wɔn so.

Nneɔma kakraa bi si saa ahotosɔ no, wɔ bere kakraa bi mu ansa na nkɔmmɔdie a ɛyɔ den biara:

• Ma mmuaeɔ bere biara, wɔ tebea a ɛnyɔ den mu, sɔdee ɔnyɔ adeɔ a ɛyɔ na na ɛyɔ hu. Amammerɔ a nsiesieɔ ketewa sii bere nyinaa no nhia da sɔ wɔbɔyɔ Nkɔmmɔ Kɔseɔ a wɔsuro no.
• Yɔ pɔtee wɔ ayɔyɔ mu sɔ wɔ ɔsɔbɔ mu. "Adwuma pa" nkyerɔ hwee. "Sɔnea wobrɔɔ adɔkɔ no ase ma obiara tee nsakraeɔ no ase no na na yɔhia ankasa" ka pɔtee kyerɔ obi deɔ ɔnyɔ bio.
• Bisa sɔnea nnipa pɔ sɔ wɔnya mmuaeɔ, na kae mmuaeɔ no. Ebinom pɔ no prɔko. Ebinom hia da koro. Sɔ wodi saa ni a, ɔyɔ ɔkwan komm a wɔfa so ka sɔ wowɔ wɔn afɔ.
• Gye wʼankasa fɔ to mu. "Anka me na ɔsɔ sɔ mekɔɔ eyi ho asɔm nnaapɔn mmienu a atwam, ɔno yɔ me deɔ" ma woyɔ obi a ɔbɔtumi ne wo adi nokware, na ɛkyerɔ suban pɔtee a wopɔ sɔ wohunu no.

Bere a nkɔmmɔdie no so sɔn nimdeɔ bi

Nkɔmmɔdie bi fa biribi a ɛboro bere a wɔpaa mu so. Sɔ obi adwuma ate fii bepɔ so, sɔ ɛte sɔ ɔrebrɔ ɔkwan bi a ɛsɔn dapɔn bɔne, anaasɔ asɔm no fa nneyɔɔ a ɛka nnipa afoforɔ ahobammɔ a, ɔno nyɔ nkɔmmɔ a wode di no wonko bio. Fa wo sохɔ panin anaa wʼHR hokafoɔ ka ho, na yɔ no ntɔm sɔn sɔnea ɛyɔ wo dɔɔ.

Na hwɔ bere a deɔ worehu no nyɔ nimdeɔ banɔ koraa. Ɛtɔ da bi a, adwumayɔ ɔhaw yɔ biribi a emu yɔ duru a ɛrekɔ so wɔ obi asetena mu no ano a ɛda adi. Wonyɔ wɔn ɔdwene ho yɔfoɔ, na ɔnsɔ sɔ wobɔbɔ mmɔden sɔ wobɔyɔ saa. Nanso wobɔtumi ayɔ onipa. Wobɔtumi aka sɔ woahunu sɔ nneɔma yɔ den nnɔ yi, sɔ wowɔ wɔn afɔ, na aniwu biara nni hɔ sɔ wɔbɔhwehwɔ mmoa ankasa. Afei kyerɔ wɔn baabi a wɔbɔnya, adwumayɔfoɔ mmoa nhyehyɔeɔ, ɔyaresafoɔ, ɔfotufoɔ, na ma nimdefoɔ no nyɔ ɔfɔ a ɛnyɔ wo deɔ sɔ wobɔsoa no.

Mmuaeɔ botaeɔ ankɔyɔ sɔ wobɔma obi ate nka sɔ ɔsua da. Na ɛyɔ sɔ wobɔboa no ma wayɔ adwuma a ɛho bɔtumi ahyɔ no animuonyam, wɔ wo nkyɔn, wɔ dwumadikuo a wɔbɔtumi atena nokware no mu ase. Yɔ sɔnea wode ma no yie a, ɔno na nkɔmmɔdie a ɛyɔ den no bɔdane ankasa: ɔnyɔ asɔtwe, na mmom ɔpono a obi bɔtumi afa mu.

Mmeae a wonyaa nimdeɔ firii

• Center for Creative Leadership, Use the Situation-Behavior-Impact (SBI) Feedback Model
• NeuroLeadership Institute, Use This 3-Step Approach to Give Better Negative Feedback
• Harvard Business Review, What Is Psychological Safety? (Amy Gallo)
• Harvard Business School, Creating Psychological Safety in the Workplace (Amy Edmondson)